Paper #3 Question #1 Part A+B

Question 1 Part (A) : 

Dear Mrs. Fawlty,

I stayed at your torquay hotel recently and I do have to say I did not enjoy my stay. I am writing to you because I do believe I deserve a refund for my terrible experience. For starters,  when I paid for my room I expected a beautiful view of the torquay. But I did in fact not get that view I promised. I could not see the torquay from my rooms view even if I used a telescope.  I also have to say,  the bath that I was given should not even be considered a bath. If the bath is  not big enough for a tiny mouse  then it is certainly not big enough to be called a bath. Furthermore, your rooms are cold. I do not expect to stay in a freezing cold room. That also has a broken radio.   I do expect some sort of refund.

Sincerely,
Mrs.Richards

Question 1 Part(B):

Mrs.Richards and Mr. Basil's transaction in this transcript  seems like they are not getting along. Mr.Basil seems done with Mrs. Richards  and with her shenanigans.  Mr.Basil stresses his words when talking to her because he is annoyed and it clearly shows.  He stresses  the phrase "there is your bath" in the beginning part of their transaction by the words being underlined. He stresses these words for emphasis  but Mrs. Richards clearly disagrees with his statement. The reason I say this is because she stated that "it is not big enough to drown a mouse" when talking about her tub. You can clearly tell that Mrs.Richards is eccentric and only wants the biggest and the best things possible. You can also tell that  Mrs.Richards is spoiled. The reason I say this is because she wants a refund for her perfectly good room because she did not get what she wanted and what she expected. Mrs. Richards expected a bigger bath and a perfect view of the torquay or seaside. Mrs.Richards, if I had to say grew up in the rich side of the world and when she does not get the view she wanted and the bath she expected then she complains. Mrs.Richards states "it is not good enough" when talking about her view from the window. This is an example of my previous statement of Mrs. Richards being spoiled and expecting big and better things. 

There is also micro-pauses used during this transaction by both parties of this transaction to contribute to the tone of their interaction. Mr.Basil uses them to  be sarcastic. He uses verbal pause when Mrs.Richards and him are fighting about the view. He uses them when he looks out the window to see if the view is really a view. Mr.Basil says "(.)Yes(.)Yes(.) this is it."  He uses these micro-pauses for emphasis and use them for dramatic and sarcastic effect. Mr.Basil using these micro pauses shows even more that he is annoyed by  Mrs. Richards. Mrs.Richards also use micro-pauses as verbal fillers. She use them as a way to show the person she is interacting with that she plans to continue her train of thought. She uses them also as way to list things off to Mr.Basil. For example, she use them at the end of the transcript when she is listing things that are wrong or she disagrees with in or with the room. She states, "cold(.)the view is invisible(.)."  Micro-pauses are used to symbolize thinking time.  So, she is pausing in between her thoughts because she is thinking of things that are wrong with the room off the top of her head.  Overlaps are also used during this transaction between Mr.Basil and Mrs.Richards. They are using overlaps to symbolize when they are talking over or interrupting each other when they are talking. These overlaps are not cooperative overlaps. These overlaps are competitive overlaps. Each party of the interaction are using overlaps to interrupt each other. 

It is hard to compare written language with speech. But, there are some similarities between them and how they get their point across. In my part A I had to write a complaint like I was Mrs.Richards. In the transcript of their verbal  interaction they used micro-pauses to symbolize either verbal pauses or just pauses in their speech to make an effect. But written language can also have micro-pauses like in speech and in the transaction. Mrs.Richards uses micro-pauses to recollect her thoughts and also to continue her train of thought during her argument with Mr.Basil about her room. In written language I believe that periods can symbolize micro-pauses. In the transcript of Mr.Basil and Mrs.Richards argument it had non-fluency features like hesitation and repetition. In part a I used periods to symbolize Mrs.Richards micro pauses that were shown in the transcript of her verbal argument.  All through out the transcript Mrs.Richards tone was very annoyed and snobbish. In my complaint letter I tried to use words to create the same tone in her voice.  By looking at the verbal transcript I saw that Mrs.Richards does not use any slang terms like y'all, y'know, and any other contraction or nonstandard english.   So in my part a I did not use any slang terms or any contractions.  In written language you can use periods to symbolize micro pauses in speech and you can also use transition words to symbolize verbal fillers. Such as, the transition word"like." Mrs.Richards also has a formal tone in voice. So in my part a I created that formal tone in voice by using transition words like "furthermore."  Written language and speech are very different from each other and there is a lot of reasons why they are different but there is some reasons why they are comparable.